Downloaded Agent will not install

Hi there, I have download an agent to my PC. Win 11. when I try to install, nothing happens.

@dhorn we apologize for the incovenience.
There is a detailed guide on how to get started:

Please let us know if you are still facing issues.

Hi @dhorn ,

If you have Avast and it is in Silent mode, Then it can also create problem. Avast doesn’t like the agent for some reason although it is certified app.

You can turn off your antivirus for when you are installing or updating if that is the case for you!

If that is the case solution is:

  1. Turn of antivirus.
  2. Download again
  3. Install.
  4. Then open the app and register
  5. Then turn it on

Or also you can add it as an exception → this is only available if antivirus is NOT in silent mode!

@dhorn ,

Can you please follow these steps exactly, if still not working, then we need to have a call to check!

  1. Open task manager and kill U-xer if it is open.
  2. Turn of antivirus
  3. Go to agents tab on the app and download again and install

Then Let us know the result!